Advisory service

Complaints often fail because members of the public are unaware of the way health and social care agencies
operate. A good complaint is one that is targeted at measurable failings and can be supported with good evidence.
We can advise people on how to make the most effective use of the complaints system.

Audit services

Whether it be a need to determine if services are complying with what is demanded by legislation or policy, or there
are issues of poor practice, or possible fraud, we can be of assistance.

Examples of our work

So far we have undertaken a lot of work including:

• Investigations in social care services
• Education services
• Housing services
• NHS Trusts
• Voluntary and commercial care providers